F.A.Q
Q: What can I buy from your site?
A: We sell almost all the wow items and the items those bind to character when pick up.
Q: How to buy a item?
A: 1.Browse our site and find the items you want to buy, if you cant find them, please contact our livechat rep, we will help you buy anything your want.
2.Pay us via Paypal. If you don't have a Paypal account, please contact our live chat rep, we will help you pay us other than Paypal.
Q: You have an item I want on a different server than my own. How do I buy that item from you and get it on my server?
A: If you buy the items on our site, and we don't have the storage for you, neither we cant find any on your realm. We will inform you through the paypal email either the in game whisper. and it happens that we have your items on another realm, we will help you transfer the items to your realm and send it to you. We will also offer you a free transfer service.
Process
We use a site called raidofhero.com. This site offers a wide selection of game sets for you to shop from.The shopping process is done in a simple and yet effective manner. It is tailored for easy use for advanced and first time users.
Step 1 - Place your order
Select the items you prefer and click on the 'buy' button to add your item/service to your shopping cart. Please choose your favorite items and proper server for game.
Step 2 - Purchasing
Specify the items in the game you want to purchase by simply clicking on the 'buy' button, and then 'buy' other pieces you want to add if there is any other items or powerleveling services you wish to purchase. These will also be added to your shopping cart.
Step 3 - Check out
Please click on the 'contact us' button once you are satisfied with your shopping cart. Then we will check your ordernumber for you here.And make a note here for you,so the order can be started as soon as possible.
Step 4 - Payment
Please choose your desired payment method after you submit your character information. Then you may procedure to the last step by filling out the appropriate information upon payment options.Please wait after click on' submit order' till you get the reply email from us.A confirmation email will be sent to you with the Order ID, which helps you track your order status easily via our Live Chat, Email MSN Messager.
Delivery
How is the delivery accomplished?
We will send you an email after we receive your money.And will send you an email to tell you the raids time or the order start time.So you could know you paid successfully.
When can I expect delivery of my order from raidofhero.com?
Most time we can start your order in about 2-3 days. However there are multiple reasons that may affect the delivery, such as, the method of the payment, volume of the order and traffic condition of game servers, etc. For the delivery issues you can contact our 24/7 live chat service.
How do I track the status of an order?
Once you submit your order, you will receive an order confirmation email with Order ID though which you may track any raidofhero purchase. Our customer service representatives are ready to help our valued customers all over the world via Live Chat 24 hours a day, 7days a week.
In case you have been waiting for a really long time with no response, please check your contact email incase we have tried to reach you. Please feel free to contact us by any of the above methods provided.
Safety
How safe it is if I shop at raidofhero.com? Will my transaction be secure enough?
Absolutely. At raidofhero.com, our almost priority is ensuring that your personal and transaction information is secure and your privacy is respect. Accordingly, we have put a number of technological protections in place to help you fight the online shopping fraud.
Will my account get banned for buying gears or items?
No need to worry,we just take your account into the raids to finish the run to get the items. The ip is very safe. We deal with large volume of deliveries every day and we have satisfied thousands of customers with our sincere service and professional manner. Our customers would not worry about the account banning as shopping at our website. Game players all over the world have legitimately purchased our stock without risk.
Refund Policy
Do you have any refund policy if I didn' t get delivered for my order?
Yes, we do. If we are failed to contact the customers or cant finish the order, the order will be hold and 100% purchase price will be promptly refunded.
IMPORTANT NOTE:
For some products, our customers have to refrain from logging into the game during the raid time. Failure on this rule will slow down the proceeding and lead to service delay. Customer who persistently logs in the game will no longer be eligible for a guaranteed refund.
How secure is your service? Is it safe if I release my account name and password to you?
Yes. At raidofhero, we take safeguarding your personal information very seriously. All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer?ˉs privacy. The only person can access your information is our teamleader. Once the raids are completed, We will advise you that the service has been completed and that you should change your password as a precaution.
Will using your services ban my account?
No. We have been selling items to hundreds of customers in wow games. Our customers have never been banned using our services.You just go into the raids with a team and get the items, it will never break the Terms of Use, so dont be worry about that.
Will you start doing the raids after I paid? How can I track my order procedure?
Yes. We have the raids team working on many servers. We will check your account / character / items status first. The raids will be started in about 2-3 days.If there is no problem on your account and we will send you an email to tell you the raids time. You can contact us anywhere, anytime at your convenience by Live Chat or Email to check your procedures. 7 days a week. Note: We do our best to devote our energy and skills completing the service in time. However, by our customers' understanding, some factors may impact the processing. We are on the alert for all the conditions and will resume the order as soon as we can.
WOW SETS
How is your items operated?
Our professional raids teams work in more than 50 servers ensuring。The best teams provide you with the best service possible .We take your role into the raids and get the items you ordered on our website.
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